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PLEASE NOTE: If you have not purchased a license, free technical support is only available via our FAQ and forums. Licensed customers must provide their Account ID # when submitting a Technical Support ticket. Customer support tickets are answered within the following hours of operation, excluding German and USA national holidays.

Technical Support:
Monday - Friday, 9AM to 4PM CET (UTC+1)

Business Development:
Monday - Friday, 9AM to 4PM CET (UTC+1)
Monday - Friday, 9AM to 5PM Pacific Time (UTC-8)

All other departments:
Monday - Friday, 9AM to 5PM Pacific Time (UTC-8)

We are committed to responding to your inquiry within 48 hours, and typically will reply within 24 hours, excluding weekends.

Looking for the Piracy department?

Due to heavy traffic and decreased staff time over the holidays, our piracy departments are temporarily closed for new submissions while we get caught up.

All piracy submissions and inquiries are thoroughly investigated by our staff, and while we attempt to handle these cases as quickly as possible, backlogs do happen from time to time. Rest assured we are still working tirelessly to handle each and every case which is brought to our attention. Once our backlog of open cases is cleared, our piracy department will reopen.

If you have a piracy-related inquiry, please wait until our piracy department reopens to make your submission. We are grateful for your efforts to help us ensure fair licensing enforcement for everyone.

If you can't find a solution to your problem in our knowledgebase, you can submit a ticket by selecting the appropriate department below.