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PLEASE NOTE: If you have not purchased a license, free technical support is only available via our FAQ and forums. Licensed customers must provide their Account ID # when submitting a Technical Support ticket. Customer support tickets are answered within the following hours of operation, excluding German and USA national holidays.

Technical Support:
Monday - Friday, 9AM to 4PM CET (UTC+1)

Business Development:
Monday - Friday, 9AM to 4PM CET (UTC+1)
Monday - Friday, 9AM to 5PM Pacific Time (UTC-8)

All other departments:
Monday - Friday, 9AM to 5PM Pacific Time (UTC-8)

We are committed to responding to your inquiry within 48 hours, and typically will reply within 24 hours, excluding weekends.


If you can't find a solution to your problem in our knowledgebase, you can submit a ticket by selecting the appropriate department below.

Departments